Privacy Policy

Muvora respects your privacy. This Privacy Policy explains what information we collect when you visit our online store, why we collect it, and who we share it with.

Information we collect

• Order details: name, shipping address, email, phone number.
• Payment information: processed securely by Stripe — full card numbers are never stored on our servers.
• Browsing data: pages viewed, device type, IP address, cookie identifiers.
• Communications: emails and support messages you send us.

Why we use this data

• Process and ship your orders.
• Send transactional emails (order confirmations, tracking, customer support).
• Detect and prevent fraud and abuse.
• Measure site performance and improve our marketing (where you have consented to cookies).

Who we share with

We share only the information needed with the following service providers:

• Stripe — payment processing.
• Cloudflare — hosting, DNS, security, inbound email routing.
• Resend — transactional email delivery.
• CJ Dropshipping — order fulfillment and shipping (your name and shipping address are passed to deliver the order).
• Advertising platforms (Meta, TikTok, Google) — only if you have consented to analytics cookies.

We never sell your personal data.

Cookies

We use strictly necessary cookies (cart, session) without consent, and analytics/marketing cookies only after you click "Accept" in the consent banner.

Your rights

Under PIPEDA (Canada), Quebec's Law 25, and the GDPR (EU/UK), you may request access to, correction of, or deletion of your information, and you may withdraw consent at any time. We respond within 30 days.

To exercise your rights, email [email protected] with "Privacy" in the subject line.

Privacy Officer

As required by Quebec's Law 25, Muvora has designated a Privacy Officer. For any privacy question or complaint, email [email protected].

Retention

Order records are kept for seven (7) years to meet Canadian accounting and tax requirements. You may request deletion of data not required for legal purposes.

Contact

Muvora
112 Anthony Street, Cornwall, Ontario K6H 5K1, Canada
[email protected]